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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A pop-up window will open. It contains exhaustive information about all the operations that you can perform on that particular page. Each context menu shows up on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a huge collection of video tutorials clarifying how to work with our web hosting Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can quickly become familiar with our web hosting Control Panel by simply watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you searching for, have a peek at our extensive Frequently Asked Questions database, which includes questions asked by real individuals and offers real solutions. We constantly "revamp" our FAQ database with new articles so as to cover all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can get in touch with our excellent team of customer support engineers available 24/7/365 and eager to help you with any problem. Each trouble ticket you open will be responded to within one hour (the average support ticket response time is just twenty mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 267309

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com