24/7 Customer Support
Why is the provision of a good quality customer support service crucial on today?s web hosting market? Which are the typical customer support channels?
Being able to communicate with your cloud web hosting company whenever you have any questions or encounter any troubles is important and how fast they will answer and react could be crucial, in particular when your site is business-oriented, as more downtime could mean losing potential customers. The support solutions are, in addition an easy way to identify actual providers from resellers. The latter generally respond only to emails or support tickets and you'll have to wait for a day or maybe more so as to get a reply. When the trouble calls for a couple of replies, you'll end up losing several days so as to have a simple problem resolved. When you use the services of an authentic and reputable hosting company, you'll be able to get in touch with the support at any moment and get a prompt reply whatever the issue or your question is - pre-sales, customer or tech one.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of receiving assistance right away, that's why our cloud web hosting
services feature 24/7 tech support along with several means of communication. In case you do not have an account yet, you can phone us or take advantage of our live chat and talk to a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up getting a service that you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it needs more analysis. Unlike the vast majority of suppliers out there, we respond to all of the tickets within an hour, so you won't need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server
that you choose, you're able to take advantage of our 24/7 technical support services even on official holidays. All of your websites will be available constantly and so will we. With plenty of communication options, you will be able to select the best way to get in touch with us and find out about our solutions if you do not have an account yet, or request assistance in case you're already our customer. You can give us a call, start a chat with a live agent, send an e-mail message or open a support ticket from the Help section of the Hepsia hosting Control Panel. The last two options come with a one-hour answer time warranty, although it rarely takes more than 20 min to receive assistance whatever the complexity of the issue. Using our customer and tech support services, we will be available for you whenever you need us, not a few days after that.
24/7 Customer Support in VPS Web Hosting
If you have a Virtual Private Server through us, you'll be able to contact us 24/7 for every server-related issue or forany difficulties and questions about the pre-installed software your server comes equipped with. If you have not acquired a virtual private server
package yet, you will be able to learn a lot more about our services by giving us a telephone call or through our live chat service. For more technical issues, you are able to send an e-mail or open a trouble ticket from your billing Control Panel and you will receive support within a maximum of one hour regardless of the time of the day, even on weekends and holidays. The actual reply time in most cases doesn't extend past half an hour. In case you need assistance with third-party software, you'll be able to reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our administrators will help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers Hosting
All dedicated server
plans that we supply feature 24/7 support via different means of communication and with a 1-hour max answer time warranty. If you want to learn more about the packages or you have various general or billing questions, you are able to phone one of the local numbers that we have internationally or you could use our live chat service and consult with a live agent. For entirely technical issues that require assistance from a technical support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to track a given issue. The answer time for them rarely exceeds 30 mins, so that you can forget about having to wait for a whole day in order to get help. Our support service is available for any kind of server-related matters, and the pre-installed software. If you'd like to receive assistance for third-party applications, you may consider obtaining the Managed Services upgrade that we supply for all packages.