There are different ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a support ticket system. It is the least complicated channel of communication for a number of reasons. If no client service team member is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Also, you can copy/paste large pieces of information without needing to worry about spelling mistakes, and if a particular problem needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in the exact same location, so either party can always see the comments added by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are typically separate from the web hosting platform, which means that if you need to supply info or to follow instructions, you’ll need to use at least 2 different admin dashboards and this number might grow in case you want to administer multiple domain names. Also, a lot of hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.