There are different ways in which you can contact the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you choose is a support ticket system. It is the least complicated channel of communication for a number of reasons. If no client service team member is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Also, you can copy/paste large pieces of information without needing to worry about spelling mistakes, and if a particular problem needs more time to be sorted out or a number of replies need to be exchanged, all the info will be in the exact same location, so either party can always see the comments added by the other one. The negative side of using tickets to touch base with your web hosting provider is that they are typically separate from the web hosting platform, which means that if you need to supply info or to follow instructions, you’ll need to use at least 2 different admin dashboards and this number might grow in case you want to administer multiple domain names. Also, a lot of hosting companies respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for an answer.
Integrated Ticketing System in Cloud Web Hosting
Our Linux cloud web hosting packages come bundled with an integrated ticketing system, which is an indivisible part of our custom-developed Hepsia Control Panel. As opposed to other analogous tools, Hepsia permits you to manage everything related to the web hosting service itself in one and the same place – payments, website files, emails, support tickets, etc., avoiding the need to go through different admin dashboards. If you’ve got any technical or pre-sales questions or any problems, you can send a ticket with a few mouse clicks without needing to leave your Control Panel. In the meantime, you can choose a category and our system will present you with a variety of informational articles, which will provide you with more info and which may help you resolve any specific problem even before you submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have opened a semi-dedicated server account with our company and you would like to touch base with our customer service staff members, you will be able to post a support ticket directly from your Hepsia Control Panel instead of going through an entirely different customer support platform as you will have to do with the majority of hosting companies out there. Our integrated trouble ticket system will permit you to submit a new ticket without any hassles and to search through older tickets using an intelligent search box. Plus, you will be able to have a look at the relevant knowledge base articles that our system will offer you in accordance with the category that you select for your new ticket. You can carry out all of the above-mentioned operations without leaving your Hepsia Control Panel at any time, which means that in case you chance upon any challenge or have a question, you can get in touch with our support engineers and resolve the issue at hand in less than sixty minutes via a single platform.