If your hosting company supplies live chat support, you will be able to talk with a representative live and learn useful information or get a problem resolved timely. The main advantage of using chat compared to calling to consult with a live person is that you'll need only a computer with Internet connection, which means that you won't pay any charges when you are in another state or country. Furthermore, it will be quicker to copy and paste data for example domain names, usernames or error messages in other words details which are sometimes difficult to share with the other party on the telephone. The real-time chat is also a faster way to contact your web hosting supplier's support team as compared to using a ticketing system. Last, but not least, in case some issue needs a little more time to be resolved, you're able to do something else entirely while you wait for support on the live chat, so that you won't waste time - something that's not possible if you're on the phone.