In case you are a site owner, a problem could always occur and it does not automatically have to be associated with the hosting service. For instance, something may go wrong when you update a web app or some important data could be modified or erased unintendedly. Irrespective of what the essence of the problem might be, you’ll have to touch base with the respective support team and request them to restore a backup or to help you resolve the problem that you are struggling with. How fast they’ll do it will predetermine the amount of time that your websites will be unavailable. For particular websites such as community websites or online shopping portals, a regular inaccessibility too often equals losing customers and money. That said, it’s exceptionally important for you to use the services of a company that offers not only a very good technical support service, but also a quick one.
One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using any of our Linux cloud web hosting packages and you’ve got a question or come across some complication, you can contact us 24/7 by opening a trouble ticket or by writing an email and we’ll make sure that you have a response in less than 60 minutes. If the issue can be resolved, we will do it before we get back to you, whereas if there is something that you have to do on your end, we’ll give you all the required details – what workable solutions to try out, what settings to check, etc. Typically, you will get a response within less than thirty minutes, which goes to say that waiting around for hours on end or even for more than one day to get help is something impossible. Our sixty-minute reply guarantee applies to any inquiry that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we recognize just how vital it is to obtain timely help, we promise that you won’t ever have to wait around for more than sixty minutes to get a reply to any trouble ticket that you send through your semi-dedicated server Control Panel. As a matter of fact, you will rarely need to wait around for more than twenty-thirty minutes and this applies to any inquiry regardless of what its nature is – technical, billing or general. Additionally, our customer and technical support team is available 365 days a year, which is why even if you send a ticket during official holidays, you will always get a fast reply, which will contain the answer to a query, the solution to an obstacle or the details needed to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to spend an entire day waiting around for an answer like you would with a lot of other hosting providers.