Discover just what exactly phone support includes within the web hosting world.
In the event that you have ever had a cloud web hosting account before or you've dealt with any kind of online service, you're probably well aware from personal experience that for certain things it's better to speak with a live person on the phone than to exchange support tickets or emails. If you'd like to know more about a specific service before you decide to purchase it or in case something small-scale needs to be made, for example, it will be much easier and a lot faster to do it real-time. When you can speak with representatives over the phone, it's very likely that you are using the services of a real website hosting provider, not a reseller. The level of support that you will get over the telephone differs between different suppliers - from general matters to dedicated tech support. Generally most suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical issues are managed through e-mail and / or tickets.
Phone Support in Cloud Web Hosting
Since we have live phone support 14 hrs every day, you have the option to get in touch with us and speak with our customer support agents to find out more about the Linux cloud web hosting packages
that we supply and make sure that our servers match the system requirements for your web sites before you purchase anything. For your convenience, we now have phone numbers on three continents so that you're able to call the one nearer to you - in the United States of America, Great Britain or Australia. If you are already an existing customer, you will be able to phone us about general and billing issues, and even about some tech ones. If the problem is strictly technical or it can take more time to investigate, you should employ our ticketing system, which will enable both you and our technical support crew to monitor the details given by each side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server
packages that we provide include live phone support for fourteen hours daily. If you wonder which package will be appropriate for your web sites, you want to learn more about a plan's features or you'd like to have any other kind of information about our services, you'll be able to call any of the local phone numbers that we have in the United States of America, Great Britain and Australia and our support representatives will assist you. In case you currently have an account, you can get in touch with us about sales and general matters, although we're often able to assist with a large number of tech issues as well. For entirely tech troubles you will need to use our integrated ticketing system where the correspondence between you and our technical support team will be in 1 place, which is the best option if the issue can take extra time to be resolved or it has to be escalated to our system administrators.