A 99.9% Server Uptime
The chief benefit of building your very own cloud web hosting system is that you do not need to worry about compatibility – you design a particular set of software tools in such a way as to be compatible with a specific set of hardware elements. The final result is something far more steady and reliable, as there are less potential risks of failure. We have set up our cloud hosting system atop time–proven hardware components along with a significantly customized version of SELinux in an attempt to set up a fully secure environment for your own personal web sites.
That’s the reason why, with each of our Linux cloud web hosting packages packages we give you a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we have also built our own internal network in each one of our datacenters. Everything is based on top–hole hardware supplied by Juniper. On top of that, on each and every router, we have placed a firewall with a sophisticated set of rules in order to sift all suspicious requests.
In this way, in all our data center facilities – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you are not happy with our services, or if you consider them insufficient, or if you decide that you should use a Linux VPS web hosting rather than a cloud hosting plan – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you will retain total control over your domain names even when you close your web hosting account with us.
24/7 Technical Support
We’ve conscientiously picked each single member of our 24x7 support department so that we can provide the best possible customer support service that you can get. Each one of our technical support engineers has several years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. Moreover, they are at your disposal 24x7x365 – you’ll be able to reach them at any moment and they will reply ASAP.
Their average response time is under twenty minutes, while with other web hosting firms you have to wait for days. What’s more, we offer a 1–hour response time guarantee. Regardless of what happens, your inquiries will be answered in under 60 minutes.