Customer Support Channels
A One–Hour Ticket Response Guarantee
Every single support request you send to us will be dealt with within maximum 60 min. In case your ticket or email calls for further assistance from an administrator, we’ll forward it and leave a comment to inform you that your issue is being examined. If you make use of the Optional Managed Services package, all of the server management services included there will be completed at a time of your choosing.
A Topflight Technical Support Service
- We’ll be available to you 24–7 to answer any questions that you may have regarding our Control Panel or any of the apps that we have preinstalled for you on the dedicated web hosting server. If you also require help with server admin tasks, examine our Optional Managed Services package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and restarting services, plus installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package is equipped with our charge–free Control Panel, which boasts a circumstantial knowledgebase and a selection of how–to video tutorials. Whenever you need help working with the Control Panel, just press the Help or Videos buttons in the top right corner.