Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • In the Control Panel you’ll find an in–depth Help Center section offering a ton of articles and regularly asked questions. They are contributed by our support team of expert technicians. Simply type in your question and our smart system will show you the most appropriate answer.

  • Top quality support service
  • Educational Video Clips

  • For people who wish to discover how to fix a common problem by watching a how–to video, we’ve added a compilation of video tutorials to our Control Panel. All the video clips are concise and easy to understand. They offer step–by–step demonstrations of various site administration actions.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24x7 tech support service and feature a one–hour response guarantee. Our skillful customer service technicians will be online for you around the clock and will remedy any issue that you may stumble upon within less than one hour after the tech support ticket submission. In most cases, a response will be provided to you within 20 minutes.