Assistance Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Resolution Warranty

  • Each ticket that you send to our technical assistance crew will be responded to in less than 60 minutes. All regular requests will be responded to right away. However, if the support request you have submitted requires assistance from a proficient technician, we’ll address the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Professional Technical Assist Service

  • Our client assist crew is going to be on shift for you day–and–night to to respond to all assistance demand tickets that you send. We offer tech help and support for all apps that are pre–configured on your hosting server. These include our in–house built Control Panel, the preferred OS and the server management panel (depending on the VPS type).

  • Intuitive help center

  • An Educational Help Zone

  • Each part of the Control Panel that is available as a gift with your VPS includes an inbuilt article base. You’ll see a selection of illustrative how to articles and a group of step–by–step video guides that present all the important web site maintenance jobs. You can view them by clicking the Help or Video buttons in the upper right part of each Control Panel section.